How do I download a purchased file?
Eligible digital purchases appear in your account’s Downloads library after the order grants access.
What to do
- Open Downloads.
- Use category or search filters if the library is long.
- Choose the download link for the correct product.
- Keep the original file in a safe place after downloading.
Useful links: Orders · Downloads · Return policy
If you are still stuck, ask in the Help & Support forum. Say what you clicked, what you expected, what happened instead, and which device or browser you used.
FAQ Categories:
Orders & Downloads
FAQ Type:
FAQ