Why is my profile photo missing?

April 29, 2026

The photo may not have saved, may still be cached, may use an unsupported image, or may be hidden by a loading problem.

What to do

  • Open Log in to change profile photo and confirm the image is present.
  • Upload a smaller JPG or PNG and complete the crop/save step.
  • Reload Log in to your profile in a private window.
  • Clear the site/browser image cache if the old image remains.
  • Report the profile URL and image format if it still fails.

Useful links: Help Center · Contact · Help & Support forum

If you are still stuck, ask in the Help & Support forum. Say what you clicked, what you expected, what happened instead, and which device or browser you used.

Ask in the Help & Support forum

FAQ Categories: Troubleshooting
FAQ Type: FAQ
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