Why didn’t I receive points?

April 29, 2026

The action may not be enabled for points, may have a daily or duplicate limit, may still be processing, or may have happened while you were signed out.

What to do

  • Confirm you were signed in and the action completed successfully.
  • Refresh BmmPoints once.
  • Check whether you already earned points for the same item or action.
  • Wait before repeating the action.
  • Report the action, page URL, approximate time, and expected amount without editing or deleting the original content.

Useful links: BmmPoints · Claimed rewards · Checkout

If you are still stuck, ask in the Help & Support forum. Say what you clicked, what you expected, what happened instead, and which device or browser you used.

Ask in the Help & Support forum

FAQ Categories: Payments, Points & Rewards
FAQ Type: FAQ
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