How do I fix a failed order?

A failed order means payment or order creation did not complete successfully.

What to do

• Open Orders and confirm the status is Failed.
• Check whether your payment provider placed a pending charge before trying again.
• Correct billing details and use the order’s Pay action if one is available.
• Do not create multiple new orders while a charge is still pending.
• Contact support with the failed order number and exact checkout message.

Useful links: Orders · Downloads · Return policy

If you are still stuck, ask in the Help & Support forum. Say what you clicked, what you expected, what happened instead, and which device or browser you used.

Ask in the Help & Support forum