Digital products

Digital products may be delivered or made accessible immediately after purchase. Because they cannot always be returned like physical goods, requests are reviewed under this policy rather than guaranteed in every situation.

Request window

Submit a refund request within 14 days after purchase unless applicable law requires a different period. Include the order, product, problem, and relevant evidence.

Situations BMMPLAY may review

• Duplicate or unauthorized charges.
• The purchased product was not delivered or cannot be accessed.
• A material technical defect that cannot be reasonably repaired, replaced, or redelivered.
• The product materially differs from its listing.
• The seller lacked the required rights.
• Fraud, safety, or another circumstance where a refund is required by law.

How reviews work

For a technical problem, BMMPLAY or the seller may first attempt redelivery, replacement, repair, or another reasonable solution. Approved refunds may reduce seller proceeds. Chargeback rights and non-waivable consumer rights are not limited by this policy.