How do I request a refund?

April 29, 2026

Start by reviewing the Return Policy, then send a request tied to the correct order.

What to do

  • Read the Return Policy.
  • Open Orders and copy the order number.
  • Use Contact or the support forum as directed, explaining the issue without posting payment details publicly.
  • Wait for a response before opening a duplicate request.

Useful links: Orders · Downloads · Return policy

If you are still stuck, ask in the Help & Support forum. Say what you clicked, what you expected, what happened instead, and which device or browser you used.

Ask in the Help & Support forum

FAQ Categories: Orders & Downloads
FAQ Type: FAQ
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